Technical Support

The video link is not working OR the video is not playing during Broadcast. What do I do?

Thank you for tuning in to watch the broadcast! I am sorry for the difficulties you are experiencing. First, let’s have you refresh your page. If you came to the page too early, sometimes a quick refresh at 9 Pm EST will bring up the video. Here is also the link to a page with instructions that you can follow to clear your computer's cache, history, and cookies depending on what browser you're using. https://kb.iu.edu/d/ahic (https://kb.iu.edu/d/ahic) If that doesn’t do the trick, please le...

How do I get the sound to play?

Here are a few suggestions, which are common fixes for your audio/sound problem and are based on troubleshooting solutions found through research. 1. Sound settings. The video may have no sound because the sound has been turned off on your computer. Hover over the speaker icon on your video or on YouTube to see if there is an "X" beside the volume slider. If yes, then click to unlock it and slide it to your desired level (this works for a large part of people). 2. Sound card. Go to another sit...

How do I download the MP3 files onto my computer?

We are sorry to hear you are having issues with the MP3 downloads! Please right click on the "Download MP3" link, instead of clicking on the link. PC download instructions: Right-click on the link and click “save as” to save the MP4, MP3, or PDF to your computer. Mac download instructions: right-click or control-click (by holding down the control key when you click) on the link and click “save as” to save the MP4, MP3, or PDF to your computer.

When I try to download the Mp3s what I'm getting are M4a files instead. What is M4A audio?

Thank you for contacting iThrive Publishing. Here's a note to explain M4a audio, which is taken from DVD Soft Website (http://www.dvd-creator-converter.com/tutorials/convert-mp3-to-m4a.html). "M4a stands for MPEG 4 Audio, and it is a popular file extension used to represent audio files. Most people are familiar with Mp3 and how it shrinks down the file size of songs and other audio files. M4a and Mp4a do the same thing as Mp3 does, but even better. Quality is better and file sizes are usually...

How do I clear my Internet Browser's Cache, Cookies and History so I won't have an error while watching the videos?

In reference to the information found at https://kb.iu.edu/d/ahic " In most computer-based web browsers, to open menus used to clear your cache, cookies, and history, press Ctrl-Shift-Delete. If this doesn't work, follow the appropriate instructions below. If you don't see instructions below for your specific version or browser, search your browser's Help menu for "clear cache". If you're unsure what browser version you're using, from the Help menu, select About [browser name]. In Internet...

Where do I find the controls on Youtube?

Simply click on the "YouTube" logo in the lower right-hand corner to open the episode on YouTube. From there, you can access all controls that you need.