Order Related

When will I receive my physical package in the mail?

Domestic orders are normally delivered within 5-7 business days from the ship date. International orders are normally delivered within 3-4 weeks from the ship date. Please keep in mind that this is from ship date, not order date, and also does not include customs processing time. *These are only estimates and may vary depending on a variety of circumstances. For further shipping questions, please contact customer service by submitting a ticket at: http://support.ithriveseries.com/submit_ticket

I can’t access the digital product I paid for.

You can access your digital copies that you paid for by logging on to https://hub.ithriveseries.com/ with your email, username or user ID and password that you received in your email right after you successfully placed your order. Here are a few suggestions to help you. 1. Please make sure your username or user ID and password are typed in correctly. 2. Please try to access in a different browser. For example, you opened the URL and logged in using Mozilla Firefox, try opening the URL...

Help! I cannot log into my account!

We’re sorry to hear you are having trouble logging into your account! Sometimes the confirmation email with your login details is filtered to your junk/spam mail folder, be sure to check there! Another thing I do before using the reset password link, is to clear my browser's cache and cookies. Below, I have pasted the link to a page with instructions that you can follow to clear your computer's cache, history and cookies depending on what browser you're using. https://kb.iu.edu/d/ahic (https:...

My package arrived damaged. Can I request for replacement?

We are sorry if the package arrived damaged. Sometimes packages get damaged in transit or malfunction due to factory defects. Please contact Customer Support by opening a ticket at http://support.ithriveseries.com/submit_ticket and give details about the damaged package. One of our support agents will be happy to help!

I want a refund for the DVDs that I ordered.

We stand by our 60 days money back guarantee. If you ordered a package that includes physical DVDs, please return them to: iThrive Publishing, LLC 4610 Prime Parkway McHenry, IL 60050 ATTN: Returns Your refund will be processed as soon as the returned package is received. To expedite the processing of your refund, please contact customer support at http://support.ithriveseries.com/submit_ticket and provide us the tracking number as proof that the package is on its way back to us an...

I want a refund for a digital product I ordered.

We stand by our 60 days money back guarantee (counted from the date of purchase). Please submit a support ticket so we can assist you with your refund request accordingly through http://support.ithriveseries.com/submit_ticket.