We’re sorry to hear you are having trouble logging into your account!
Sometimes the confirmation email with your login details is filtered to your junk/spam mail folder, be sure to check there!
Another thing I do before using the reset password link, is to clear my browser's cache and cookies. Below, I have pasted the link to a page with instructions that you can follow to clear your computer's cache, history and cookies depending on what browser you're using.
As a last resort, I change browsers and try again. We recommend Google Chrome or Mozilla Firefox.If you still cannot find our confirmation email with your login details, please let us know by submitting a ticket at: http://support.ithriveseries.com/submit_ticket