You can access your digital copies that you paid for by logging on to https://hub.ithriveseries.com/ with your email, username or user ID and password that you received in your email right after you successfully placed your order.
Here are a few suggestions to help you.
1. Please make sure your username or user ID and password are typed in correctly.
2. Please try to access in a different browser. For example, you opened the URL and logged in using Mozilla Firefox, try opening the URL and log in using Google Chrome this time.
3. If the above steps did not help, see if your computer has flash player installed or is updated. Here's where you can download and install flash player: http://get.adobe.com/flashplayer/
If these suggestions don't help, please contact support through http://support.ithriveseries.com/submit_ticket.