Purchasing

I want to order, what are my options? What packages are you offering?

Please follow this link to the page where you can verify package prices and place your purchase: https://go.ithriveseries.com/platinum Here are the package option details: Platinum Digital Package (Regular Price: $199.00, Promo Price: $97; shipping fee will not apply) 1. All 9 Episodes through digital access in your Member's Area so that you can watch streaming on our site or download to your computer 2. Over 60 complete Expert Interview videos through your digital access 3. All Episodes a...

Which packages qualify for the "Buy One, Give One Free" buddy pass?

Our desire is for you to be able to share iTHRIVE: Rising from the Depths of Diabetes and Obesity with friends or family—or even your doctor! So all packages have a Buy One, Give One Free buddy pass: • If you order the digital-only version, we’ll send you a link where you enter your friend's information and we'll send them an email with their digital access. • If you order the combo package, we’ll send you BOTH the digital access and the extra set of DVDs!

What is the Digital Gift Pass all about? Can you please explain?

You will receive a free digital package of the package you purchased to "gift" to a friend or loved one. This will arrive in a separate email with a special link that you can then pass on to the person you choose. We know that trying to help loved ones with diabetes and obesity isn’t always easy – and now you let us help you. When you choose to own the iThrive Platinum package (digital or physical) today you’ll also get an additional copy of the package that you ordered to give to someone you l...

Are there any discounts?

Please follow this link to the page where you can verify package prices. https://go.ithriveseries.com/platinum For a limited time the packages are available at Special Promo Price: Platinum Digital Package (Promo Price: $97.00, shipping fee will not apply) 1. All 9 Episodes through digital access in your Member's Area so that you can watch streaming on our site or download to your computer 2. Over 60 complete Expert Interview videos through your digital access 3. All Episodes and Exper...

What currency do you charge in?

All prices listed are in USD (US dollars). Also, please note that these prices do not include potential customs fees. Customs information varies per country, city and other regional boundaries. None of the customs fees come to us at iThrive Publishing. You would need to contact your local post office for more information.

Do you charge for shipping? How much?

Yes we charge a nominal amount for shipping to cover our costs. Shipping costs are as follows: USA: Free Canada: $32.95 International: $39.95 *Please note that these prices do not include potential customs fees. Customs information varies per country, city and other regional boundaries. None of the customs fees come to us at iThrive Publishing. You would need to contact your local post office for more information.

What payment methods do you accept?

We currently accept all major credit cards, PayPal, and Stripe. We also accept money orders by mail. You may send it to: iThrive Publishing, LLC 690 S Hwy 89 Box 8790 Jackson WY 83001

I am not comfortable giving you my credit card details. What information do you store in your system?

We understand and appreciate your concern! We only store the last 4 digits of a credit card number in our database for validation purposes, and to complete refunds if applicable. For your security, all orders are processed on a secured server, and the entire card number is never stored.

Can I upgrade my package?

If you purchased a Digital package, you can absolutely upgrade your package to a Combo version! Contact customer support at http://support.ithriveseries.com/submit_ticket where you will be given a checkout link that will ask you to pay for the difference. If you want to proceed, please confirm exactly which package you want to upgrade to. You will then be provided with the appropriate checkout link for the upgrade process.

What is your return/refund policy?

We are confident that iThrive Publishing, LLC provides only top-quality health information products. However, if for any reason you are not satisfied with your order you may return the product for a full refund less the shipping and handling costs. All returns must be made within 60 Days (unless otherwise stated on the order page of the product you purchased) from the product shipment date. Please note that if your order contained a second package as part of our BOGO offer, you will need to re...

Can I get a tax deduction for my purchase?

While we are committed to donating a portion of the proceeds to charities, all purchases are not tax deductible. We apologize for any inconvenience.

Do you offer wholesale pricing?

Thank you for contacting iThrive Publishing. We do not currently offer wholesale prices on our products. We do give 25% off for 5 or more packages purchased at one time. However, this needs to be overseen by a manager for approval and processing. If you would like to proceed, please let me know and I will assist you with this. If you are interested in our affiliate program, here is the link for you to join: https://partners.ithriveseries.com If you have any further questions, please do not...