General

How long is each episode?

Each episode is roughly an hour and 15 minutes long.

How do I contact iThrive Publishing?

For concerns and inquiries, please contact iThrive Publishing by submitting a ticket at: http://support.ithriveseries.com/submit_ticket

How do I get access to the videos?

If you haven't signed up to receive exclusive access to the upcoming iThrive: Rising from the Depths of Diabetes & Obesity: 9-part docuseries, please visit our website at: https://go.ithriveseries.com/watch and enter your first name and the best email address where we can reach you. All episodes will start airing at 9:00 PM Eastern US time starting November 13th and will be available on our website for approximately 23 hours, after which time the next episode will be loaded onto our site for yo...

How do I sign up so I can watch the series? Can I watch if for free? When are the episodes airing?

All 9 episodes are free to view according to the following schedule. You can sign up for private FREE access by following this link: https://go.ithriveseries.com/watch Here’s our broadcasting schedule (be sure to save this): Episode 1: "The Black Death of the 21st Century" (November 13th - 9:00 PM Eastern US time) Episode 2: Money, Medicine & Myths. How Have Conventional Medicine & Fad Diets Failed Us? (November 14th - 9:00 PM Eastern US time) Episode 3: Diabetes Decoded: Gettin...

I did not receive the confirmation email. Where is it?

We’re sorry to hear you are having trouble locating your confirmation email that your registration is complete. At times, the email may have ended up in your Spam/Junk folder. It also may take some time for it to be transmitted, please give it a couple of hours to arrive. Be sure to keep an eye out for emails coming from us (iThrive Publishing — thriving@ithriveseries.com) as we will send you a reminder for each episode moving forward and the private link where you can watch it. Also, make su...

Will you be discussing Type 1 Diabetes?

We certainly shall be exploring Type 1 diabetes. In fact, we'll be exploring every aspect of Type 1 & 2 and learning from the world's greatest experts and healers in this area. It promises to be an incredible and comprehensive journey!

When does each episode air in my time zone?

To make things a bit simpler, please refer to this useful converter to see our airing times in your timezone: http://www.timeanddate.com/worldclock/converter.html And remember, each episode will be accessible for 24 hours from our air time of 9 PM EST so that you can watch it at your convenience.

Is iThrive! series available in different languages or with subtitles?

At this time these are not available. We know that many people depend on it, so we have transcriptions in e-book format if you wish to purchase the series.

I will not be available when they air, are these recorded?

We are sorry to know that you will miss some or all of our upcoming 9-part series, iThrive! Rising from the Depths of Diabetes & Obesity. Yes, each episode is recorded. Each episode will be available for free online for approximately 24 hours. The free screening starts at 9:00 PM Eastern US time November 13th and will be available for 24 hours, after which time the next episode will be loaded onto our site for your viewing pleasure. The episode that is scheduled to be aired will air for 24 hou...

How do I get to watch the episode that I missed?

We are sorry to know you missed the episode(s). All episodes started airing at 9:00 PM Eastern US time starting November 13th and will be available for 24 hours, after which time the next episode was loaded onto our site for your viewing pleasure. The episode that is scheduled to be aired will air for 24 hours. The episodes aired in past days will no longer be available. Episode 1 is available at all times and can be viewed outside of this schedule. https://go.ithriveseries.com/episode-1-live...

How do I receive updates, news about upcoming events and additional information from iThrive?

You can find great information and sign up for updates at https://go.ithriveseries.com/watch.

Will the DVDs play in any DVD player?

The DVDs are coded for Region 0, which means they should work on most DVD players around the globe. If they don't work for some reason, we will refund your order.

Are your DVDs available in other languages? Subtitles?

At this time, we only support English versions of our series. We appreciate your enthusiasm to watch our series in other languages, we are listening to your needs and are looking to make these upgrades to expand the reach of this powerful information.

Do Episodes Have Closed captioning?

Closed captioning can be found within the YouTube player at the bottom right-hand corner of the video. Simply click the “CC” to turn them on for easy viewing. We know that many people depend on it, so we have transcriptions in e-book format if you wish to purchase the series. As of now, it is not available on the videos included with purchases. We may offer this in the future, and if we do we will notify our followers via email.

I would like to share the series with others, what is okay and what is not okay, when it comes to sharing the series?

Here are some great ways to share... 1. Invite your friends and family over to watch on your computer or on your TV. 2. Bring your DVDs or computer over to a friend's house, church, social gathering, etc, and play for the crowd (this is okay as long as you don't charge for people to watch). 3. Lend your friends or family members your physical DVDs or book(s) - (downloads are not ok to "lend" out and can result in your access be shutting down). Here's what NOT to do... 1. Don't upload the...

What are the charities that a portion of the proceeds go to?

As you know, the advancement of natural (advanced) cures won’t likely be accomplished through mainstream research and big pharma-funded facilities. It will be accomplished by the brilliant minds and scientists that are taking the risk of thinking and acting outside the box. That’s why we’re donating a portion of the proceeds to amazing charities like NEWSTART Lifestyle Program, Nutritional Research Foundation, Institute for Sustainable Weight Loss. It’s our goal to donate $100,000 by the end ...

I would like to support your mission. How do I donate?

We greatly appreciate your interest in supporting our mission financially! Below is the mailing address where you can send a check: iThrive Publishing, LLC 690 S Hwy 89 Box 8790 Jackson WY 83001 United States Thank you so much for your generosity and support! We will be sure to pay it forward.

Can you recommend a doctor who can help me?

The best advice we can give you is to consult with one of the doctors we interviewed in our series. Please note that we are not able to select an expert for you. We've created a page with the expert's contact info as it was available to us. Here's the link to the actual webpage: https://go.ithriveseries.com/platinumslw

Are you looking for distributors?

At this time, we are not seeking distributors for our products.

How do I contact McMahon?

Please send us a message at http://support.ithriveseries.com/submit_ticket and we will pass it along to Jon McMahon. He is incredibly busy and does his best to respond to everyone, but he could not possibly return every email he receives. If we can help you with something through customer support, please let us know.

How to join the iThrive! Affiliate Program?

Here is the link for more information: https://partners.ithriveseries.com If you are already an affiliate of iThrive, you can reach out to our affiliate team here: affiliates@ithrivepublishing.com

Where and what content can be shared on social media?

Thank you for your question, and enthusiasm to share this empowering message! As stated in our terms of service, we do not allow any upload of our content on any streaming site or social media without the written consent of iThrive Publishing. We do encourage you sharing our posts from the iThrive Facebook page so they have direct access from there, or even purchasing our docuseries to own and share with all your friends and family.

What if I would like to share my own personal story?

We realize this is a deeply personal topic for many people. If you would like to share your own personal story or a testimonial with us regarding your thoughts on our series, please let us know by submitting a ticket at: http://support.ithriveseries.com/submit_ticket

How do I check the status my ticket?

To check the status of a submitted ticket, please register and create an account here: http://support.ithriveseries.com/login

Do you provide support in other languages other than English?

I am so sorry, but at this time our support agents are limited on what languages we communicate with. We generally only communicate in the English language. I apologize for any inconvenience this may cause. Online translation help is available through sites such as: https://translate.google.com

Where are your Terms and Conditions?

Our website is governed by our Terms and Conditions, and we ask that all users adhere to these policies. We have a page dedicated to our Terms and Conditions on our website: https://go.ithriveseries.com/terms-conditions

What is your privacy policy?

We do have procedures in place to help protect the privacy of anyone on our mailing lists as well as anyone who has purchased a package with us. Our full Privacy Policy is available on our website: https://go.ithriveseries.com/privacy-policy (https://go.ithriveseries.com/terms-conditions)

How do I unsubscribe?

If you are feel you are receiving too many e-mails from us and wish to unsubscribe, please open one of the emails and scroll down to the bottom of the page and click the link that reads "Manage Your Subscription." That will take you to a page where you can manage your subscription preferences to choose which email sequence you wish to remain subscribed to. If you choose the last option “Unsubscribe me from all future mailings. Note: you will still receive transactional email such as invoices ...